Job Administrative Assistant / Front Desk

Be the Heart of Our Healing Journey: Join Us in Making Every Patient Interaction Count! Are you an experienced Front Office Coordinator with a history of organizing, scheduling, coordinating, and caring for patients in a way that makes their week? If so, we need to talk! Do you feel like the low man on the totem pole in the business with no real influence? Do you want to be part of something bigger and have your fingerprints on all the patient interactions you see daily? Do you feel like you’ve gained a ton of knowledge through experience just to get stuck in a boring job that specializes in treating patients like just a number?Do you really wish to make your minute-by-minute interactions full of laughter, lasting impact, and intention by knowing YOUR perfect patient's needs and delivering a seamless experience so they can get the healing they so desperately need? If this sounds like you, read on...Restoration Health Collective is a group of pelvic health physical therapists who specialize in the topics that are usually labeled “TMI”: Pee, poop, pelvic penetration, prolapse, and pain. As our clinic staff is rapidly growing, we are looking to improve our patient experience and provide a hopeful path to healing for patients that feel alone and embarrassed due to their medical struggles. We’re looking for someone who has a previous track record of being able to make someone’s day with a 5-minute interaction, remember and organize detailed information about a patient’s needs, and anticipate ways to improve communication between the patient and the medical provider. Someone who understands front desk work and schedule coordination. You must be an effective organizer, coordinator, and communicator to assist with running the day-to-day needs of a medical office.

Responsibilities:

• Manage the inbound phone calls from patients wanting to schedule appointments and outbound calls to patients who need help.
• Hold a lengthy (at least 15-20+ minute) conversation with new patients on the phone ensuring that patients feel seen, heard, and understood, as well as committed to self-improvement.
• Ensure people show up excited for their follow-up appointments after their front desk interactions.
• Provide an exceptional waiting room environment for our patients so they’ll look forward to coming back and referring friends.
• Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved and all needs are met.
• Foster deep relationships with patients ensuring NPS score hits agreed levels.
• Communicate the value of our services (in person and on the phone).
• Successfully handle price/money objections from direct or indirect sources.
• Ensure that all payments and receipts are taken on time, every time and categorized appropriately.
• Organize and plan all schedules – maximizing efficiency and revenue for the clinic.
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.
• Participate in, contribute to, and help to develop the in-house educational training program that is provided to all clinical and administrative staff.

Why Join Us?
This is a fabulous opportunity for anyone who enjoys helping people feel valued and wants to work in a deeply impactful area of healthcare. You will get to use a combination of laughter, kindness, and organization to help your patients make meaningful life changes. If you're tired of feeling stuck in a job with little recognition and are looking for a place where your skills and passion truly make a difference, we want to hear from you! Apply today to join our growing team at Restoration Health Collective and become a vital part of our mission to transform lives. Let's talk about how you can make your mark here for the next 5-10 years as we grow together. Don't wait—your perfect role is just a click away!